Offshore BPO Operations Manager

We are looking for a results-driven, customer service oriented leader with a passion for operational excellence and cross functional collaboration. As the Offshore BPO Operations Manager, you will oversee our offshore vendor partners, ensuring seamless delivery of customer service operations aligned with Figure’s quality standards, regulatory expectations, and performance goals. This role is ideal for someone who leads with accountability, thrives in a fast paced environment, and brings a strategic mindset to vendor relationship management. Your ability to foster alignment, improve efficiency, and drive performance will be key to ensuring our offshore teams deliver exceptional service at scale. You’ll play a critical role in scaling our support capabilities, ensuring our customers have a consistent, secure, and high quality experience no matter where they engage from.