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Crédit Agricole Logo Crédit Agricole · IT - Administration

Officer

India, Mumbai · Job Posted March 04, 2026
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Job Description

Officer position in IT, Digital et Data for Crédit Agricole Corporate and Investment Bank. Key responsibilities include infrastructure management, IT systems technical support, network management, documentation, end user support, email system support, physical security, IT security operations, market data support, regulatory applications support, project management, and audit and regulatory governance & compliance.

Job Responsibility

  • Infrastructure Management: Management of hardware (servers, storage and workstations), software and IT security applications, and network components like routers and switches, firewalls
  • Perform hardware and software upgrade as and when required
  • Apply security standards recommended by DRSSI and validated by local security officer
  • IT Systems Technical Support: Provide 2nd level technical support. Coordinate with regional and global counterparts, and vendors for follow-up of problems
  • Perform regular compliance maintenance of Servers Endpoints
  • Active Directory Users and Management
  • Technical skills of Group Policy management for Servers and Endpoints
  • Technical knowledge of Access rights management
  • Perform file/directory-level permission on data storage systems
  • Licensing review and renewal of Software’s (Windows / Linux / IBM MQ etc)
  • Process improvement and explore automation of tasks for efficient management of IT
  • External Vendor Management
  • Oversight & Management of CASPL IT Helpdesk Support and Project activities
  • Network Management: Perform network troubleshooting and co-ordinate with regional/global counterparts on LAN/MAN/WAN network connectivity issues
  • Coordinate with vendors on Windows, Hyper-V Servers, SAN and Network equipment’s and telecommunication problem solving issues
  • Perform network and network devices management tasks
  • Documentation: Preparation of procedures, User guides, Standard Operating Procedures (SOP’s) etc
  • End User Support and Operational Training
  • E-mail system Support: Coordinate with regional/global team of Administrators for related problems
  • Physical Security: Maintenance and security of the Primary and DR Datacenter’s
  • Blocking of USB removal storage on all servers and endpoints
  • Annual Hardware Maintenance Contract Renewal for OEM support & Business continuity
  • Maintain availability of DR site Servers and equipment’s with up-to-date data for high availability and Redundancy of IT Systems and Data
  • IT Security Operations / Data Security and Proactive Monitoring: Maintain DLP compliance up to date as per group standard
  • Maintain monthly / yearly backup of Critical Systems and perform periodic restoration tests
  • Manage Tape Inventory at Offsite Storage as per Regulatory requirement
  • Ensure the successful restoration of backed-up data
  • Hardening of Windows using GPO’s and security of Network devices
  • Ensuring of Device logging to SIEM
  • Performing Proactive monitoring and security protective measures such as firewalls, antivirus software, and multi-factor authentication (MFA)
  • Market Data Support: Management of various Market data applications i.e. Lseg Refinitiv and Bloomberg
  • Market data links monitoring and troubleshooting
  • Invoice processing in local invoice tool for management validation and approval
  • Regulatory Applications Support and Regulatory Reporting: Management of Regulatory Payment and clearing system applications i.e. SFMS, CCIL NDS-OM, NDS-CALL, TREPS, ASTROID, FX-CLEAR, NGRTGS
  • Regulatory data links monitoring and troubleshooting
  • Support for Regulatory Quarterly, Yearly Tranche Data Reporting
  • Support for Cyber Security Data Reporting
  • Project Management: Project Management for Server, Desktop, Applications and Infrastructure
  • Audit and Regulatory Governance & Compliance: Responsible for providing Data for various Regulatory, Head Office and Concurrent audits
  • Timely Remediation of audit observations

Requirements

  • Bachelor Degree / BSc Degree or equivalent
  • Engineering Graduate / Bachelor’s Degree with IT
  • Any additional IT related certification
  • Minimum 5 years of experience
  • Knowledge of LAN / WAN & network connectivity
  • Capability to Manage Projects
  • Good Communication Skill
  • Server Management / End point Management
  • Active Directory management
  • Vulnerability Management
  • English language
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