Officer - Security Job at Casino Careersv (Bethlehem)

Job Description

The primary responsibility of the Officer - Security is to provide for the safety and protection of guests, team members, and company property. Anticipates potential problems and seeks ways to prevent disruption, injuries, and prohibited conduct from occurring on company premises. Responds to emergency situations as requested and takes appropriate steps to rectify problems and at the same time minimize hotel liability. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC (“Wind Creek”) policies, practices, and procedures.

Job Responsibility

Provide for the safety and protection of guests, team members, and company property
Anticipate potential problems and seek ways to prevent disruption, injuries, and prohibited conduct from occurring on company premises
Respond to emergency situations as requested and take appropriate steps to rectify problems and at the same time minimize hotel liability
Arrive for shift on time and in proper uniform
Execute emergency response and evacuation procedures as directed by the Shift Manager - Security
Monitor and assist in the enforcement of casino policies and procedures, federal, state and local laws
Oversee the transportation and exchange of all money transactions between the cage, count room, and casino games including fills, slot drops and jackpot payouts
Patrol and/or periodically inspect assigned areas constantly on the lookout for undesirable persons
Investigate all incidents, accidents, and/or events to include: taking initial report and conducting interviews with appropriate follow-up
Maintain a visible and accessible profile among casino guests and team members to create a sense of security, to deter potential problems, and to answer questions
Monitor suspicious persons in the hotel/casino, particularly those attempting to enter an unauthorized area
At the discretion of the Shift Manager - Security, trespass undesirables and troublemakers
Serve as a public relations officer
Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards
Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position
Complete all paperwork in accordance with PGCB and approved Wind Creek standards
Read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons
Provide superior customer service to all internal and external customers in compliance with Wind Creek’s customer service standards
Adhere to and complies with both departmental and overall property policies and procedures
Perform any other related duties as assigned

Requirements

18 years of age
proof of authorization/eligibility to work in the United States
High School diploma or equivalent
Must possess a valid Driver’s License
Ability to communicate effectively in a positive/upbeat fashion utilizing English
both in oral and written form
Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards
Maintain consistent adherence to Wind Creek’s customer service standards
Must be able to work varied shifts, including weekends and holidays
Prior experience in civilian or military law enforcement, casino/hotel security, or industrial security preferred
Excellent verbal & written communication skills, with demonstrated ability to investigate incidents, interview witnesses and draft legible, factual reports
Knowledge of general first aid and CPR preferred
Familiarity with federal, state and local laws pertaining to law enforcement
Physical ability to access all areas of the property
Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke
Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
Must be able to lift a minimum of 50 pounds, able to push and/or pull 200 pounds unassisted
Ability to work with others, communicate well, receive direction
review your own work
Maintain a positive attitude toward work and interface with guests in a friendly and polite manner
Ability to address stressful situations with clients with dignity and the utmost tact and politeness
Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives
Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required

Nice to have

Prior experience in civilian or military law enforcement, casino/hotel security, or industrial security
Knowledge of general first aid and CPR

What we offer

Blue Cross Blue Shield medical plan
Dental plan
VSP vision plan
401(k) savings plan
Life and disability insurance
Paid time off
Employee dining rooms
Career training and planning
Quarterly incentive bonuses
Employee fitness centers with on-staff trainers

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Officer - Security

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