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Officer - Security

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Casino Careersv

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Location:
United States , Bethlehem

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The primary responsibility of the Officer - Security is to provide for the safety and protection of guests, team members, and company property. Anticipates potential problems and seeks ways to prevent disruption, injuries, and prohibited conduct from occurring on company premises. Responds to emergency situations as requested and takes appropriate steps to rectify problems and at the same time minimize hotel liability. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC (“Wind Creek”) policies, practices, and procedures.

Job Responsibility:

  • Provide for the safety and protection of guests, team members, and company property
  • Anticipate potential problems and seek ways to prevent disruption, injuries, and prohibited conduct from occurring on company premises
  • Respond to emergency situations as requested and take appropriate steps to rectify problems and at the same time minimize hotel liability
  • Arrive for shift on time and in proper uniform
  • Execute emergency response and evacuation procedures as directed by the Shift Manager - Security
  • Monitor and assist in the enforcement of casino policies and procedures, federal, state and local laws
  • Oversee the transportation and exchange of all money transactions between the cage, count room, and casino games including fills, slot drops and jackpot payouts
  • Patrol and/or periodically inspect assigned areas constantly on the lookout for undesirable persons
  • Investigate all incidents, accidents, and/or events to include: taking initial report and conducting interviews with appropriate follow-up
  • Maintain a visible and accessible profile among casino guests and team members to create a sense of security, to deter potential problems, and to answer questions
  • Monitor suspicious persons in the hotel/casino, particularly those attempting to enter an unauthorized area
  • At the discretion of the Shift Manager - Security, trespass undesirables and troublemakers
  • Serve as a public relations officer
  • Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards
  • Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position
  • Complete all paperwork in accordance with PGCB and approved Wind Creek standards
  • Read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons
  • Provide superior customer service to all internal and external customers in compliance with Wind Creek’s customer service standards
  • Adhere to and complies with both departmental and overall property policies and procedures
  • Perform any other related duties as assigned

Requirements:

  • 18 years of age
  • proof of authorization/eligibility to work in the United States
  • High School diploma or equivalent
  • Must possess a valid Driver’s License
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English
  • both in oral and written form
  • Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts
  • Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards
  • Maintain consistent adherence to Wind Creek’s customer service standards
  • Must be able to work varied shifts, including weekends and holidays
  • Prior experience in civilian or military law enforcement, casino/hotel security, or industrial security preferred
  • Excellent verbal & written communication skills, with demonstrated ability to investigate incidents, interview witnesses and draft legible, factual reports
  • Knowledge of general first aid and CPR preferred
  • Familiarity with federal, state and local laws pertaining to law enforcement
  • Physical ability to access all areas of the property
  • Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke
  • Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
  • Must be able to lift a minimum of 50 pounds, able to push and/or pull 200 pounds unassisted
  • Ability to work with others, communicate well, receive direction
  • review your own work
  • Maintain a positive attitude toward work and interface with guests in a friendly and polite manner
  • Ability to address stressful situations with clients with dignity and the utmost tact and politeness
  • Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives
  • Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required

Nice to have:

  • Prior experience in civilian or military law enforcement, casino/hotel security, or industrial security
  • Knowledge of general first aid and CPR
What we offer:
  • Blue Cross Blue Shield medical plan
  • Dental plan
  • VSP vision plan
  • 401(k) savings plan
  • Life and disability insurance
  • Paid time off
  • Employee dining rooms
  • Career training and planning
  • Quarterly incentive bonuses
  • Employee fitness centers with on-staff trainers

Additional Information:

Job Posted:
March 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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