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Officer, Private Bank Client Know Your Customer Quality Assurance Client Onboarding Analyst

Hong Kong, Kowloon City · Job Posted March 19, 2026

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Job Description

We’re currently looking for a high caliber professional to join our team as Officer, Private Bank Client Know Your Customer Quality Assurance Client Onboarding Analyst - Hybrid (Internal Job Title: Client Onboarding Analyst – C10) based in Hong Kong. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

Job Responsibility

  • Responsible to perform independent Client Onboarding KYC due diligence functions of new and existing clients across a variety of teams including private bankers, operations and compliance
  • To review clients' profiles and work with banker team to fulfill onboarding requirement, full compliance of Bank’s AML/KYC standards, local laws and regulations
  • Perform Client Name Screening disposition, Sanctions review and Enhanced Due Diligence
  • Identify and highlight suspicious money laundering activities, deficiencies and other non-compliance issues to management
  • To prepare client risk assessments and various MIS reports for management reporting to facilitate relevant reviews and strengthening the control process
  • To observe ongoing gap analysis on policies and standards against existing processes, identify improvement initiatives for streamlining the KYC and Onboarding process
  • Acts as SME to other stakeholders
  • Focuses on timely and accurate delivery of all responsible functions, as well as delivering superior customer service and resolution of customer issues, guided by service level agreements and efficiency/accuracy standards
  • Performs day to day management of volume processing, including daily management of in-process, pending, and service-related activities, ensuring requirements are clearly defined to support all scenarios of KYC account opening and maintenance requirements
  • Establishes and maintains close working relationship with client, stakeholder and within team to facilitate an open and direct communication of issues, needs, queries and system setups, in such that these may be responded to in an efficient, prompt and professional manner
  • Observe and highlight complex and variable issues with significant departmental impact in the team
  • Establishes risk management practice, ensures a strong and robust processing environment with effective controls
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Embarks on continuous on the job training for end-to-end product knowledge
  • Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Demonstrates high level of diligence, motivation and organizational skills

Requirements

  • 3-5 years of experience in KYC/AML process, compliance, operations, risk & control functions
  • Demonstrated interpersonal skills, pro-active team player but also able to work independently, with strong written and verbal communication skills
  • Ability to manage multiple stakeholders across levels, businesses, and geographies
  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
  • Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile
  • Proficient in handling urgent and escalation cases and manage internal team expectations
  • Proficient in Microsoft Office Applications
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Proficient knowledge of English (written and spoken)
  • Bachelor’s/University degree or equivalent experience

What we offer

  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
  • Paid Parental Leave Policy
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
  • We have a variety of programs that help employees balance their work and life, including generous paid time off packages
  • We offer our employees resources and tools to volunteer in the communities in which they live and work
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