Officer, Payment Operations, Citi

Citi

Location:
India, Mumbai

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Officer, Payment Operations is responsible for overseeing and managing the daily operations of payment systems, ensuring regulatory compliance, and supporting client onboarding processes. This role requires a strong understanding of payment systems, regulatory requirements, and risk management practices. The Officer will also be involved in internal audit reviews, capacity management, and process improvement initiatives.

Job Responsibility:

Oversee daily activities related to payment operations, including the reconciliation of settlement accounts
monitor and research errors to ensure adherence to audit and control policies
resolve transaction services issues and use technical expertise/judgment to conduct complex analysis
oversee the generation of MIS reports, both internal, external, and regional/global
identify and implement automation opportunities for manual touch points (MTPs)
anticipate and respond to requests for transaction deliverables from internal and external clients, regulators, and vendors
stay up-to-date with the latest circulars and requirements from NPCI and RBI
ensure that all payment operations comply with applicable regulatory requirements
coordinate and support internal audit reviews, including concurrent and statutory audits
prepare and submit quarterly control reviews including testing
conduct NPCI self-attestation exercise
prepare annual and semi-annual attestations for Jio Sanctions Dispensations
participate in discussions for new client onboarding
review clients' OFAC sanctions requirements and ensure compliance
conduct reviews of OCMs to ensure adequate staffing and resources
manage Local Operating Processes and conduct process reviews to identify areas for improvement
track and analyze errors in payment operations to identify root causes and implement corrective actions
manage Operational Risk Events (ORE) and Potential Loss Events (PLE) to minimize financial and reputational risks
assist with providing informal guidance or on-the-job-training to new team members

Requirements:

Bachelor's/University degree or equivalent experience
5+ years of experience in a related role within cash operations management
proven experience in managing payment operations for corporate customers
strong understanding of NPCI and RBI regulations related to payment systems
experience with OFAC/Sanctions management and compliance
proficiency in reconciliation management, MIS reporting, and audit processes
experience with process automation and system enhancements
strong project management skills with experience in business cut-overs and internal audit reviews
excellent verbal and written communication and analytical skills
effective relationship management skills
expert level proficiency in MS Office Suite

What we offer:

Access to telehealth options
health advocates
confidential counseling
financial well-being programs
learning and development resources

Additional Information:

Job Posted:
July 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Officer, Payment Operations