Officer, MPF Administration, HSBC

Officer, MPF Administration

HSBC

Location:
Hong Kong, Kowloon City

Category:
Office Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Operations Shared Services (OSS) drives operations' performance standards, service excellence, and consistency across the Group and our Global Service Centres (GSCs). This central team oversees areas such as business intelligence, cost management, reporting, billing and regulatory compliance. In addition, through its GSC Capabilities team, they are responsible for enterprise-wide workforce management, location strategy, future skills, and group common services (AI, automation, and other strategic initiatives).

Job Responsibility:

Handle physical document submitted from the customers with a strict timeline at office and work overtime might be required during peak period
Dispatch benefit payment to the customers within regulatory timeline at office and work overtime might be required during peak period
Re-mail the physical correspondences within agreed service lead time for premium customers at office
Prepare and arrange blasting the e-communication messages to the customers on a regular basis
Conduct testing of the new initiative of e-communication messages before implementation
Perform quality assurance of management statistic report produced by other team
Ensure and improve efficiency and effectiveness of the team. Effective communication with subordinates, peers, supervisors, and other colleagues across teams
Handle special projects and ad hoc tasks as assigned by assistant managers/managers

Requirements:

Ability to work Independently
Ability to develop innovative solutions to enhance service delivery and improve operation efficiency
Ability to prioritise tasks efficiently and manage multiple tasks
Ability to handle conflicting ideas/suggestions from various stakeholders and propose solutions acceptable to all parties
Possess a high level of flexibility in the approach and must be able to demonstrate good judgment and sense

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
September 24, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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