Officer, Main Treasury, Supplied Services, HSBC

Officer, Main Treasury, Supplied Services

HSBC

Location:
Hong Kong, Kowloon Bay

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Operations role in Main Treasury ATM Operations within HSBC's Operations Shared Services, responsible for ATM/SST operations, vendor management, customer service, and financial reconciliation in a banking environment.

Job Responsibility:

Follow standard operations procedures of Main Treasury ATM Ops
Perform ATM Seed Key Assignment during New Self Service Terminals (SSTs) Set-up / Machine Corruption
Control SST programme disk and duplicate ATM safe combination
Monitor vendor performance ensuring cash replenishment and machine maintenance
Monitor machine usage and handle machine failures
Manage machines with repeated and major problems
Monitor outsourced agents' replenishment schedule
Liaise with SST GZC and vendors for managing SST problems
Manage customer feedback and pacify difficult customers
Check and reconcile account balances of GL accounts
Prepare Cadency sign off
Prepare MI, monthly statistics and plan/compile roster
Review and revise working procedures
Strengthen security measures and ensure strict policies adherence

Requirements:

Experience/Knowledge on SSTs operation
Good communication and interpersonal skills with outsourced vendor
Excellent communication in a team environment
Strong command of both written and spoken English
Proficiency in Microsoft Office applications
Strong attention to detail under pressure and ability to meet deadlines
Structured, systematic, independent working style
Flexibility in working different shifts when required
Availability to work overtime on weeknights and weekends if necessary
Available to outdoor working and work independent

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 20, 2025

Expiration:
September 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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