Officer-Loss Prevention, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Changsha

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This position involves ensuring the safety and security of Marriott guests, associates, and property through proactive monitoring, patrolling, and responding to incidents. The role requires physical tasks, adherence to company policies, and guest service skills.

Job Responsibility:

Patrol all areas of the property
assist guests with room access
monitor security systems
conduct hazard inspections and investigations
respond to accidents and emergencies
handle complaints
ensure safety and security
resolve disturbances
provide assistance to guests and employees
prepare reports and documentation
release information only to authorized individuals
follow company policies
report unsafe conditions
maintain professional appearance
develop positive relationships
comply with quality standards
move and handle objects within permitted weight limits
perform additional duties as requested.

Requirements:

Patrol all areas of the property
assist guests with room access
monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
lock property entrances when required
conduct daily physical hazard inspections
respond to accidents, contact EMS or administer first aid/CPR as required
assist guests/employees during emergency situations
notify appropriate individuals in the event of accidents, attacks, or other incidents
defuse guest/employee disturbances
call for outside assistance if necessary
complete incident reports to document all Security/Loss Prevention related incidents
handle all interruptions and complaints
resolve safety hazard situations
escort any unwelcome persons from the property without interrupting the orderly flow of property operation
report to scenes of vehicle accidents/thefts
call for assistance using proper code responses
complete a Loss Prevention shift summary/daily activity report
maintain confidentiality of all Security/Loss Prevention and property reports/documents
release information only to authorized individuals
conduct investigations and gather evidence
conduct interviews with relevant parties
follow all company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
speak with others using clear and professional language
prepare and review written documents accurately and completely
develop and maintain positive working relationships with others
support team to reach common goals
comply with quality assurance expectations and standards
stand, sit, or walk for an extended period of time
meet licensing/registration requirements if applicable
enter and locate work-related information using computers and/or point of sale systems
move at a speed required to respond to work situations
move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
move through narrow, confined, or elevated spaces
move over sloping, uneven, or slippery surfaces
perform reasonable job duties as requested by supervisors.

Nice to have:

Education: High school diploma or G.E.D. equivalent
related work experience
supervisory experience
license or certification

What we offer:

Equal opportunity employment
inclusive and diverse work environment
access to wellness programs and brand mission
engaged and supportive team culture.

Additional Information:

Job Posted:
November 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Officer-Loss Prevention