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Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.
Job Responsibility:
Patrol all areas of the property
Assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary
Complete incident reports to document all Security/Loss Prevention related incidents
Handle all interruptions and complaints
Resolve safety hazard situations
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
Report to scenes of vehicle accidents/thefts
Call for assistance using proper code responses
Complete a Loss Prevention shift summary/daily activity report
Maintain confidentiality of all Security/Loss Prevention and property reports/documents
release information only to authorized individuals
Conduct investigations and gather evidence
Conduct interviews with relevant parties
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Perform other reasonable job duties as requested by Supervisors
Requirements:
High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to patrol all areas of the property
Ability to monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Ability to lock property entrances when required
Ability to conduct daily physical hazard inspections
Ability to respond to accidents, contact EMS or administer first aid/CPR as required
Ability to assist guests/employees during emergency situations
Ability to notify appropriate individuals in the event of accidents, attacks, or other incidents
Ability to defuse guest/employee disturbances
Ability to call for outside assistance if necessary
Ability to complete incident reports
Ability to handle interruptions and complaints
Ability to resolve safety hazard situations
Ability to escort unwelcome persons from the property
Ability to report to scenes of vehicle accidents/thefts
Ability to call for assistance using proper code responses
Ability to complete a Loss Prevention shift summary/daily activity report
Ability to maintain confidentiality
Ability to conduct investigations and gather evidence
Ability to conduct interviews
Ability to report accidents, injuries, and unsafe work conditions to manager
Ability to complete safety training and certifications
Ability to ensure uniform and personal appearance are clean and professional
Ability to maintain confidentiality of proprietary information
Ability to protect company assets
Ability to welcome and acknowledge all guests according to company standards
Ability to anticipate and address guests’ service needs
Ability to assist individuals with disabilities
Ability to thank guests with genuine appreciation
Ability to speak with others using clear and professional language
Ability to prepare and review written documents accurately and completely
Ability to develop and maintain positive working relationships with others
Ability to support team to reach common goals
Ability to comply with quality assurance expectations and standards
Ability to stand, sit, or walk for an extended period of time
Ability to read and visually verify information in a variety of formats
Ability to visually inspect tools, equipment, or machines
Ability to enter and locate work-related information using computers and/or point of sale systems
Ability to move at a speed required to respond to work situations
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Ability to grasp, turn, and manipulate objects of varying size and weight
Ability to move through narrow, confined, or elevated spaces
Ability to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping