Officer-Loss Prevention-Lead Job at Marriott Bonvoy (Nha Trang)

Job Responsibility

Conduct key control audit, monitor electronic key boxes, issue/receive master keys, radios, and beepers
ensure the safekeeping of these items
Patrol all areas of the property
assist guests with room access
Monitor Closed Circuit Televisions and alarm systems
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary
Complete incident reports to document all Security/Loss Prevention related incidents
Resolve safety hazard situations
Escort unwelcome persons from the property
Report to scenes of vehicle accidents/thefts
Call for assistance using proper code responses
Complete a Loss Prevention shift summary/daily activity report
Maintain confidentiality of all reports/documents
release information only to authorized individuals
Provide proper paperwork to employees requiring outside medical treatment
Type, proofread, and copy security reports
Assist management in training and motivating
serve as a role model
Assign and ensure work tasks are completed on time
Follow all company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests` service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
Ensure quality assurance expectations and standards
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

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Officer-Loss Prevention-Lead

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