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Citi Logo Citi · IT - Administration

Officer, Credit Operations Data Analyst

Philippines, City of Taguig, Metro Manila · Job Posted March 19, 2026
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Job Description

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Citi’s Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

Job Responsibility

  • Provide MIS & analytics to Credit Operations in the area of client onboarding, collections strategy and fraud management
  • Ensure timely delivery and accuracy of key Credit Ops MIS such as Operating Reviews, performance and productivity reports
  • Work with Risk Management in developing and implementing Collections strategies
  • Provide strong control and close monitoring of collections performance during A/B testing
  • Conduct analyses and assist in continuous improvement of existing collections strategies across buckets through introduction and modification of A/B strategies
  • Participate in development and implementation of the best-of-breed analytical tools and methodologies including Collections Scorecard, Bureau Information, etc. to assist overall improvement in the Collections Management
  • Provide Credit Operations with required data, conduct analytics in managing risk, growing profits and reducing costs
  • Work with International Collections Team, Digital Growth & Technology teams in the evaluation and roll-out of new/upcoming tools to increase digital offloading and automation in the collections function

Requirements

  • Desirably 3 years of collections, analytics of project management experience
  • Project Management skills
  • Strategic and Analytical Thinking and Input
  • Background/experience on numerical and data analysis
  • Experience in SAS programming is an advantage

What we offer

  • Programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
  • Expanded Paid Parental Leave Policy
  • Resources to manage your financial well-being and help plan for the future
  • Access to an array of learning and development resources
  • Variety of programs that help employees balance their work and life, including generous paid time off packages
  • Resources and tools to volunteer in the communities
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