Office Support Specialist II

• Review and analyze insurance license applications for individuals and corporations through interpretation of insurance statutes, regulations, and Department guidelines to determine eligibility for licensure
• Process eligible applications and enter all necessary information into the Department database
• Compose and relay correspondence relating to licensing
• Process appointments, terminations, letters of clearance, and other miscellaneous licensing requests
• Review and process renewal applications and required attachments and disclosures for continued eligibility for licensing, rejecting those that do not meet the required standards
• Review continuing education provider and course applicants and renewals submitted for approval
• Assist licensees regarding continuing education compliance
• Extensive email, telephone, and in-person contact with applicants, licensees, insurance companies, state agencies, and other regulatory departments to provide information on licensing forms, procedures, testing, and education requirements pursuant to state laws and regulations
• Participate in licensing team meetings and projects
• Act as a resource to provide information or interpretation of specific rules/regulations to Department staff, members of the public, or other government entities
• Take responsibility for licensing program integrity and accuracy

• Associate's Degree (typically in Business)
• 0-2 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I
• OR 2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I
• Basic knowledge of computer applications, including Google suite and internet browsers
• Ability to communicate clearly and professionally in writing and verbally
• Knowledge of state laws and regulations governing insurance licensing
• Knowledge of Department policies and practices relative to the licensing of individuals and firms
• Knowledge of continuing education requirements
• Knowledge of insurance industry terms, general practices, and procedures
• Ability to prioritize assigned work and multi-task under pressure with constant interruptions
• Knowledge of techniques for providing a high level of customer service
• High-level decision-making and problem-solving techniques
• Knowledge and understanding of the Department and each respective section
• Knowledge of records processing and maintenance procedures and systems
• Knowledge in the preparation of complicated documents
• Knowledge and understanding of the agency and each respective division/program
• Knowledge of investigating alleged non-compliance
• Knowledge of project management

Knowledge and work experience in the insurance industry or insurance regulations

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans