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Office Support Specialist I

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Wyoming Department of Transportation

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Location:
United States , Cody

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

18.56 USD / Hour
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Job Description:

Under general supervision, provides quality customer service and serves as the first point of contact for the agency. Greets and directs a high volume of phone calls, visitors, delivery persons, and the general public. Performs administrative duties for internal and external customers. Responsible for assisting customers with job search-related activities.

Job Responsibility:

  • Provides quality customer service and serves as the first point of contact for the agency
  • Greets and directs a high volume of phone calls, visitors, delivery persons, and the general public
  • Performs administrative duties for internal and external customers
  • Responsible for assisting customers with job search-related activities
  • Performs a wide variety of moderate to complex program and operational support duties
  • Accurately maintains agency files and records
  • inputs data into databases
  • Prepares reports
  • verifies computer systems, databases, and coded data for accuracy
  • Responds verbally and/or in writing to requests for information
  • Screens and corrects documents for procedural compliance
  • evaluates the information for accuracy
  • Provides customer service to customers, clients, and staff
  • Acts as a resource and explains rules and procedures to co-workers, customers, and/or clients
  • Performs administrative duties requiring considerable judgment
  • Greets, screens visitors, and interviews customers/clients to evaluate and determine needs
  • Refers customers to appropriate supportive service agencies
  • Involves some processing/interpreting of legal documents
  • Performs specialized tasks and coordinates general office functions
  • Instructs customers in the use of State, Agency, and related websites
  • Assists customers in the use of basic MS Office tools to complete job applications, resumes, or other job-related materials
  • Ability to work with a diverse clientele population

Requirements:

  • Associate's Degree (typically in Business)
  • 0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
  • OR 2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
  • Knowledge of customer service techniques
  • Knowledge of multiple computer software and internet utilities at an advanced level, including Microsoft Excel and Gmail
  • Knowledge of techniques for providing a high level of customer service
  • Knowledge in Human and Social Services
  • Skills in proper grammar and punctuation
  • Skills in Teamwork and adapting to personalities
  • Ability to build rapport with a variety of clients
  • Ability to problem-solve with creative solutions

Nice to have:

  • Customer service experience and communication experience
  • Microsoft Word and Excel experience
What we offer:
  • Comprehensive health, dental, and vision insurance
  • Paid vacation, sick leave, FMLA, and holidays
  • Retirement - Pension and 457B plans
  • Flexible schedules and work-life balance options

Additional Information:

Job Posted:
February 17, 2026

Expiration:
February 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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Wyoming Department of Transportation - All Job Offers
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