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We are seeking a proactive and highly organised Office Support Coordinator to manage front-of-house operations and provide essential administrative support across the business. This is a varied role that requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently.
Job Responsibility:
Oversees the reception area, ensuring a warm and professional welcome for all visitors
Manages incoming calls via the switchboard, handling enquiries efficiently and recording accurate messages
Monitors and responds to general enquiries received through the website and shared email inboxes
Organises and prioritises all incoming and outgoing mail and packages
Maintains the sample room, ensuring stock is clearly labelled and replenished as needed
Prepares and dispatches customer sample orders in a timely manner
Coordinates meeting schedules, appointments, and travel arrangements for staff
Takes accurate minutes during meetings, including those of a confidential nature
Supports the Organisation Systems and Administration Director with HR-related tasks, including updating personnel records, tracking absences, and issuing formal employee communications
Carries out routine administrative tasks such as data entry, filing, and maintaining organised records
Follows health and safety procedures and quality standards, completing ISO documentation as required
Maintains strict confidentiality, ensuring sensitive information is shared only with authorised individuals
Requirements:
Previous experience in a front-of-house or administrative role
Excellent organisational and communication skills
Proficient in Microsoft Office and comfortable using digital systems
Ability to manage sensitive information with discretion
A team player with a proactive and flexible approach to work
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