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The new Office Supervisor, for our Dublin office, must be passionate and have the energy and commitment to support the Retail Sales and Operations Manager to create an exemplar of outstanding performance in customer service and sales. As Office Supervisor you'll supervise the office based team to deliver exceptional service to our customers via phone and and email. Customer service and empathy for the needs of our predominately elderly customers is at the heart of what we do and you'll need to be part of living those values. The WFF network is actively supported with national marketing, including television, national press and direct mail marketing campaigns. You can also tap into our support from our Wiltshire Head Office. €17.50 per hour + bonus + benefits 37.5 days per week, working 5 out of 6 days.
Job Responsibility
Supervise the office based teams to ensure all office tasks are completed accurately and on time
Engage with the team and ensure all targets are being met
Monitor performance, Coach and support team members where required
Maintain dialogue with the Depot Operations Manager to ensure you are all working towards the company strategy and maximising all opportunities
Ensure Dynamics CRM is being used productively to grow the customer base
Manage the office team's rotas and holidays and arrange cover where needed
Liaise with the Retail operations manager and Depot Operations Manager to highlight concerns or success
Improve KPI performance
New customer acquisition
Prospect conversion
Customer retention
Sales and Growth
Maximise the potential of our CRM system
Inbound / outbound calls
Marketing letters
Team training
Local marketing best practice
High operational standards, including Health & Safety and Audit Compliance
Ensure execution is outstanding
Manage internal and external communication with apetito and franchisees
Requirements
Good Leadership potential, with the ability to supervise and motivate your team
Experience of people engagement / leading a team of up to 5 people
Passion, energy, and commitment
Ambition to succeed
Empathy to deal with our customers
Ability to effectively promote WFF
Willingness to be 'hands on' and support the team in carrying out their roles e.g. tele-sales and field marketing
Networking skills – ability to work well with colleagues and franchisees
Nice to have
Experience of the elderly market - an empathy for our customers