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Office Supervisor

apetito.co.uk Logo

apetito UK

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Location:
United Kingdom , Perth

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

14.94 GBP / Hour
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Job Description:

The new Office Supervisor, for our Wiltshire Farm Foods territory covering Perth & Kinross, must be passionate and have the energy and commitment to support the Retail Sales and Operations Manager to create an exemplar of outstanding performance in customer service and sales. As Office Supervisor you'll supervise the office based team to deliver exceptional service to our customers via phone and and email. Customer service and empathy for the needs of our predominately elderly customers is at the heart of what we do and you'll need to be part of living those values.

Job Responsibility:

  • Supervise the office based teams to ensure all office tasks are completed accurately and on time
  • Engage with the team and ensure all targets are being met
  • Monitor performance, Coach and support team members where required
  • Maintain dialogue with the Depot Operations Manager to ensure you are all working towards the company strategy and maximising all opportunities
  • Ensure Dynamics CRM is being used productively to grow the customer base
  • Manage the office team’s rotas and holidays and arrange cover where needed
  • Liaise with the Retail operations manager and Depot Operations Manager to highlight concerns or success

Requirements:

  • Good Leadership potential, with the ability to supervise and motivate your team
  • Experience of people engagement / leading a team of up to 5 people
  • Passion, energy, and commitment
  • Ambition to succeed
  • Empathy to deal with our customers
  • Ability to effectively promote WFF
  • Willingness to be 'hands on' and support the team in carrying out their roles e.g. tele-sales and field marketing
  • Networking skills – ability to work well with colleagues and franchisees
  • GCSE English and Maths - Good understanding of written & oral English

Nice to have:

  • Experience of the elderly market - an empathy for our customers
  • Retail, care or franchising experience
What we offer:
  • Competitive salary – accredited Living Wage employer
  • 33 days holiday per year, including bank holidays (which are considered a normal working day)
  • Option to purchase up to 5 additional days holiday per year
  • Discretionary annual bonus scheme
  • Pension scheme - employer matched contributions up to 4%
  • Life assurance scheme worth at least 1x annual salary
  • Free turkey or voucher at Christmas
  • apetito perks scheme including salary sacrifice options and retail discounts

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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