Office Services Associate, Robert Half

Robert Half

Location:
United States, Newport Beach

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include reprographics, copy and mail services in both physical and digital environments with support for services in hospitality, facilities, audio/visual, reception, and other service lines as needed.

Job Responsibility:

Utilize appropriate logs for all office services work
Ensure that job tickets are properly filled out before beginning work
Perform work in office services primarily reprographics mail and intake functions according to established procedures
Follow procedures to run jobs in proper order
Communicate with supervisor or client on job or deadline issues
Meet contracted deadlines for accepting completing and delivering all work
Troubleshoot basic equipment problems
Be able to lift up to 50 lbs. on a regular basis
Prioritize workflow
Perform Quality Assurance on own and work of others
Load machines with various paper toner supplies
Answer telephone emails and place service calls when needed
Interact with clients in person over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner.

Requirements:

High school diploma or equivalent
Minimum 1 year office services experience preferably in a legal banking or large corporate environment
Skilled in the use of mail phone email digital reprographics and mail equipment
Familiar with general back office procedures to meet and maintain client satisfaction
Proven customer service skills are required in order to create maintain and enhance customer relationships
Good written and verbal communication skills including detail oriented telephone and email etiquette
Attention to detail with good organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level
Must work well in a team environment
Must be able to interact effectively with multi-functional and diverse backgrounds
Ability to work in a fast-paced environment
Must be self-motivated with positive can-do attitude.

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
Eligibility to enroll in company 401(k) plan
Free online training.

Additional Information:

Job Posted:
November 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Office Services Associate