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The Office Services Associate plays a key role in delivering essential daily back-office support, ensuring high-quality service to our clients and internal teams. Core responsibilities include both physical and digital reprographics, copy and mail services, and providing additional support in hospitality, facilities, audio/visual, reception, and other business-critical functions as required.
Job Responsibility:
Accurately document all workflow using designated service logs
Complete job tickets before commencing tasks to ensure accuracy and quality
Execute office services, primarily in reprographics, mail, and intake, according to company standards and protocols
Prioritize and manage workflow to meet contract deadlines for all assignments
Effectively communicate with supervisors and clients regarding project status or deadline concerns
Troubleshoot basic equipment issues and ensure machines are properly loaded and maintained
Perform regular quality assurance checks on one's work and work of team members
Safely lift up to 50 lbs. on a regular basis as part of essential duties
Answer phone calls and emails and place service calls when necessary
Provide courteous and detail-oriented customer service, in person, by phone, and electronically
Consistently adhere to company and client site policies and procedures
Promote a cost-efficient approach when using office equipment and supplies
Requirements:
High school diploma or equivalent required
Minimum of 1 year of office services experience, preferably in a legal, banking, or large corporate environment
Proficient in using mail, phone, email, digital reprographics, and mailroom equipment
Familiarity with general back-office procedures to support and maintain client satisfaction
Experience performing light facilities tasks as needed
Demonstrated customer service skills to build and maintain strong client relationships
Strong written and verbal communication skills, including detail oriented telephone and email etiquette
Excellent attention to detail and organizational abilities
Proven ability to meet deadlines and manage multiple projects effectively
Capable of handling sensitive and/or confidential documents and information appropriately
Able to make sound, independent decisions in accordance with business needs and policies
Good problem-solving skills with the ability to escalate issues appropriately
Effective team player who collaborates well with colleagues from diverse backgrounds