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Office Services Associate

United States, Cleveland · Job Posted May 20, 2026
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Job Description

We are looking for an Office Services Associate to support daily back-office operations for a client site. This is a contract position focused on delivering dependable copy, mail, intake, and general office support in a fast-paced work environment. The ideal candidate brings strong customer service skills, sound judgment, and the ability to manage multiple priorities while handling sensitive materials with care.

Job Responsibility

  • Manage incoming office service requests by reviewing instructions, confirming ticket details, and recording work accurately in designated logs
  • Provide day-to-day support across reprographics, mail handling, and intake activities while following established site procedures and service standards
  • Organize assignments based on urgency and service commitments to ensure completed work is delivered on schedule
  • Communicate promptly with supervisors or clients when deadlines, job specifications, or service issues require clarification or escalation
  • Perform basic troubleshooting on office equipment and replenish paper, toner, and other supplies to keep operations running efficiently
  • Check completed work for accuracy and quality, including reviewing your own output and supporting quality control across the team when needed
  • Follow workplace policies, including confidentiality, appropriate conduct, and efficient use of equipment and materials
  • Assist with additional office support functions such as hospitality, reception, or audio/visual coordination as business needs require
  • Handle physical production tasks that may involve standing for extended periods and lifting materials or boxes weighing up to 50 pounds

Requirements

  • High school diploma or equivalent required
  • At least 1 year of experience in office services or administrative support, ideally within a legal, banking, or large corporate setting
  • Working knowledge of copy, mail, intake, and other general back-office procedures
  • Strong customer service and interpersonal skills with the ability to work effectively with clients and internal teams
  • Excellent attention to detail, time management, and organizational abilities
  • Ability to protect confidential information and exercise sound judgment when making routine decisions
  • Problem-solving skills with the ability to recognize when issues should be escalated
  • Comfortable working in a fast-paced environment, including overtime or varying shifts when needed

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan

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