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Manage incoming office service requests by reviewing job details, confirming instructions, and documenting work through established tracking methods
Carry out day-to-day support activities such as copy and print production, mail distribution, scanning, and intake processing in both physical and digital formats
Sequence assignments effectively to keep work moving on schedule and ensure completed materials are delivered within agreed turnaround times
Communicate proactively with supervisors and client contacts regarding priorities, status updates, deadlines, or service concerns
Resolve routine equipment issues when possible, replenish paper, toner, and related supplies, and report more complex problems for further support
Inspect completed work for accuracy and presentation, while also helping maintain quality standards across team output
Organize workload based on urgency and volume, balancing multiple requests in a high-activity office environment
Handle confidential records with care and follow company and client policies related to security, service procedures, and efficient use of resources
Requirements
High school diploma or equivalent
At least 1 year of experience in office services, preferably within a legal, banking, or large corporate setting
Working knowledge of back-office operations, including document handling, mail services, scanning, and general administrative support
Strong customer service and communication skills with the ability to work effectively with clients and internal teams
Solid attention to detail, time management, and organizational ability in deadline-driven environments
Ability to make sound judgments, solve routine problems independently, and escalate issues appropriately when needed
Comfortable handling sensitive or confidential information with professionalism and discretion
Ability to regularly lift up to 50 pounds and remain productive in a fast-paced workplace
What we offer
Medical, vision, dental, and life and disability insurance