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The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams in Cleveland, OH. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other service lines as needed.
Job Responsibility:
Provide daily back-office support services including reprographics, copy, and mail services in both physical and digital environments
Utilize appropriate logs to track all office services work and ensure proper documentation
Perform reprographics, mail handling, and document intake functions according to established procedures
Follow established workflows to process jobs in the proper order and meet service standards
Communicate with supervisors or clients regarding job status, deadlines, or potential issues
Meet contracted deadlines for accepting, completing, and delivering all work assignments
Troubleshoot basic equipment issues related to office services and reprographics machines
Perform quality assurance checks on completed work to ensure accuracy and quality standards
Load and maintain office equipment including paper, toner, and other supplies
Answer phone calls and emails and place service calls for equipment when necessary
Interact with clients in person, over the phone, or electronically to support service requests
Prioritize workflow to manage multiple service requests efficiently
Use equipment and supplies in a cost-efficient manner
Follow all company and client site policies and procedures
Lift and move materials up to 50 lbs. when required
Requirements:
High school diploma or equivalent required
Minimum of 1 year of office services experience, preferably in a legal, banking, or large corporate environment
Skilled in the use of mail, phone, email, and digital reprographics and mail equipment
Familiar with general back-office procedures to maintain and support client satisfaction
Proven customer service skills with the ability to build and maintain strong client relationships
Strong written and verbal communication skills, including professional phone and email etiquette
Strong attention to detail with excellent organizational skills
Ability to meet deadlines and complete projects in a timely and efficient manner
Ability to handle sensitive and confidential documents and information
Capable of making independent decisions that align with business needs and policies
Strong problem-solving skills with the ability to recognize when to escalate issues to management