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The Office Services Associate is responsible for adding value in providing daily back-office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed.
Job Responsibility:
Utilize tracking logs to document and manage all office services work
Ensure job tickets are accurately completed prior to initiating projects
Perform reprographics, mail, and intake functions in accordance with established procedures
Execute jobs in the correct sequence to maintain operational efficiency
Communicate proactively with supervisors and clients regarding project status, deadlines, and potential issues
Meet contractual deadlines for accepting, completing, and delivering assignments
Troubleshoot and resolve basic equipment malfunctions to minimize workflow disruptions
Lift and transport materials up to 50 lbs. on a regular basis
Prioritize workflow to effectively manage multiple assignments in a fast-paced environment
Conduct quality assurance checks on personal work and review output produced by team members
Load and replenish machines with paper, toner, and other supplies to ensure continuous operation
Respond to phone calls and emails while coordinating service requests as needed
Provide professional client support in person, via phone, and through electronic communication
Requirements:
High school diploma or equivalent
Minimum 1 year office services experience preferably in a legal banking or large corporate environment
Skilled in the use of mail phone email digital reprographics and mail equipment
Familiar with general back office procedures to meet and maintain client satisfaction
Proven customer service skills are required in order to create maintain and enhance customer relationships
Good written and verbal communication skills including detail oriented telephone and email etiquette
Attention to detail with good organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level
Must work well in a team environment
Must be able to interact effectively with multi-functional and diverse backgrounds
Ability to work in a fast-paced environment
Must be self-motivated with positive can-do attitude