Office Scheduler

• Answer all incoming calls within 30 seconds
• Maintain a volume of 8 calls an hour
• Obtain demographic information to correctly identify patients
• Accurately input all information in the electronic medical record system
• Pre-register patients by obtaining insurance information and verifying eligibility
• Demonstrate proficiency with scheduling guidelines and departmental protocols
• Obtain accurate appointment/reason for visit information
• Use scheduling matrix when applicable
• Advise patients of scheduled appointment and arrival time
• Provide patients of directions to selected office location when necessary
• Communicate same day add on appointments directly to office coordinator and/or staff
• Attend 90% of department staff meeting, read all staff meeting minutes, attend all applicable educational offerings, open and read e-mails daily
• Bring to the attention of office coordinator or manager all scheduling issues and patient concerns
• Ability to multi-task between heavy call volume, multiple computer systems and frequent interruptions
• Must be able to rapidly change priorities
• Must effectively adjust to change, prioritize duties as necessary, handle stress
• Must consistently communicate with a high level of courtesy and professionalism to providers, staff and patients

• Two years Hospital setting or physician's office experience
• Knowledge of Medical terminology and basic anatomy
• Prior scheduling, patient accounts, unit clerk or medical assistant experience preferred
• High school graduate or equivalent
• Clear Communication Skills Both Written And Verbal
• Knowledge Of Basic Computer Programs
• Able To Keep Confidential Information Regarding Patients, Team Members
• Able To Withstand Crisis Situations
• Has Skills To Provides Customer Service To Patients, Team Members And Visitors

Prior scheduling, patient accounts, unit clerk or medical assistant experience preferred

• Sign-on and Referral Bonuses for select positions
• Tuition Assistance up to $5,000
• Paid Time Off
• Long Term Sick accrual
• Employer Contribution Plan
• Free Short and Long-Term Disability for Full Time employees
• Zero copay for drugs on prescription plan for certain conditions
• College Bound 529 Savings Plan
• Life Insurance
• Beebe Perks via Work Advantage
• Employee Assistance Program
• Pet Insurance