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We're looking for an Operations Office Coordinator to support the team behind the next generation of Shark and Ninja products. Based in our London Engineering office in Battersea, you'll play a critical role in keeping our day-to-day operations running smoothly, enabling engineers and cross-functional teams to focus on innovation. This role combines operational coordination, logistics management, supplier administration, and office support. You'll take ownership of our shared Operations inbox, manage post and courier processes, coordinate purchasing and supplier requests, and help ensure our office runs efficiently every day.
Job Responsibility
Own and manage the shared Operations inbox, ensuring requests are triaged, prioritised, and resolved efficiently
Act as a key point of contact for purchasing requests, supplier queries, and operational support across the business
Coordinate purchasing activities from request through to completion, working closely with Finance, Legal, and other internal stakeholders
Support supplier onboarding processes and ensure requests progress smoothly through internal workflows
Provide timely updates and clear communication to stakeholders, ensuring visibility and accountability throughout
Leverage AI tools and technology to improve efficiency, streamline processes, and identify opportunities for continuous improvement
Manage inbound and outbound post across SharkNinja's London offices
Coordinate domestic and international courier shipments, ensuring deliveries are managed accurately and efficiently
Maintain delivery records, shipment tracking, and inventory logs
Serve as the primary contact for employee delivery and courier queries
Monitor logistics activity proactively, identifying and resolving issues before they impact operations
Oversee the receipt, tracking, storage, and disposal of items where required
Support the Office Manager with office events, team activities, and operational initiatives
Manage expense submissions, purchase requests, and reconciliation activities for corporate spending
Maintain accurate administrative records and operational documentation
Support ad hoc projects and operational priorities as business needs evolve
Build strong relationships across teams and contribute to a positive, collaborative office environment
Requirements
Experience supporting a busy operations, office administration, facilities, or business support function
Proven ability to manage a high-volume shared inbox and coordinate multiple priorities simultaneously
Strong organisational skills with exceptional attention to detail
A proactive, solutions-focused mindset and the ability to work independently
Confidence using technology and AI tools to improve productivity and ways of working
Excellent communication and relationship-building skills, with the ability to collaborate effectively across teams
A hands-on approach and willingness to support wherever needed
Comfort working in a fast-paced environment where priorities can change quickly
Ability to work on-site Monday to Friday and undertake the physical aspects of managing deliveries and shipments