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We are looking for an Office Operations Coordinator to join our Rapport team. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day. We are looking for an organised, creative, and strategic thinker who will work closely with our Real Estate, Risk, Technology, and Projects teams to create and maintain a world-class workspace that inspires our people to do their best work. This role involves upholding, scaling, and evolving our clients Workplace standards across the portfolio, delivering an exceptional employee experience by constantly adapting and evolving the workplace environment to meet business needs.
Job Responsibility:
Report to the Office Operations Specialist onsite
Build and maintain solid working relationships with external and internal stakeholders
Anticipate and react to the ever-changing business requirements within the Newcastle Office
Work closely with the Projects and Technology teams to ensure our buildings reflect established best practices, as well as evolving operational needs and user feedback
Work alongside the Service Owner for vendors, including but not limited to Customer Services, Catering, Hospitality & Events, and Facilities Management
Support Customer Relationship Management
Support the management of operational budgets and forecasts
Maintain a safe working environment for all employees
Provide a defined range of efficient and effective support services for the Newcastle Office Operations Team
Support the Office Operations Specialist in delivering services within our Newcastle location
Offer client-focused, value-added service to the building and its customers
Handle financial management tasks such as invoice processing, accruals, and purchase orders
Provide ad-hoc project support
Requirements:
Strong organisational, logistical, and time-management skills
Experience in financial management
Excellent communication skills
Customer Relationship Management
Strong presentation skills
Flexibility and adaptability
Interest in workplace health and safety
2+ years of experience in an operational role
Experience within the hospitality industry
Experience managing third-party vendors or large internal teams
Experience in a customer services role
Proficient in Microsoft Tools – Word, Excel, PowerPoint
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