Office Manager

• Serve as the first point of contact for enquiries, addressing them promptly and professionally
• Liaise with third parties and customers to provide updates on case progress and ensure clear communication
• Manage the central email inbox, responding and corresponding effectively
• Organise and plan appointments for technical staff with customers
• Log all correspondence in the CRM system accurately
• Edit and produce technical reports for internal and customer use
• Provide estimates to customers regarding services offered
• Oversee invoice management to ensure timely and accurate billing
• Manage staff timesheets and annual leave, ensuring accurate records
• Oversee daily office operations, ensuring maximum efficiency and effectiveness
• Provide administrative support to senior management, including report preparation and data entry
• Ensure compliance with health and safety regulations, maintaining a safe and organised working environment

• Proven experience as an Office Manager or in a similar administrative role
• Strong organisational and multitasking skills, with a keen attention to detail
• Excellent communication and interpersonal abilities to foster positive relationships
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and familiarity with office management software
• Ability to work independently and collaboratively as part of a team, demonstrating initiative and problem-solving skills
• A positive attitude and a commitment to creating a welcoming workplace
• Previous experience in the insurance industry is desirable but not mandatory

Previous experience in the insurance industry

• Competitive salary package reflecting your experience and skills
• Comprehensive Pension Scheme for your future security