Office Manager

• Direct overnight front office activities to ensure the property runs smoothly and efficiently throughout the shift
• Act as the primary on-site leader during overnight hours, making timely decisions to resolve guest concerns and operational issues
• Assist with nightly audit tasks and verify that end-of-day records and reports are completed accurately
• Provide courteous, attentive service to guests while maintaining a calm presence in a fast-paced hotel environment
• Observe front desk workflows, address service disruptions, and coordinate appropriate solutions as issues arise
• Maintain precise documentation and review overnight transactions and reports for completeness and consistency
• Complete onboarding and hands-on training alongside an existing part-time team member to learn overnight procedures
• Use hotel management systems to support front desk and reporting needs, including Opera Cloud when applicable
• Support general office coordination tasks, including administrative follow-up and supply-related oversight as needed

• Previous front desk experience is required
• Prior experience working in a hotel setting is required
• Demonstrated ability to make sound judgments and work effectively without direct overnight supervision
• Strong organizational skills with a high level of accuracy and attention to detail
• Strong communication skills and a guest-focused approach to service
• Familiarity with administrative office responsibilities, including receptionist-related duties
• Experience with office supply coordination or accounts payable support is helpful
• Exposure to Opera Cloud is a plus, though training will be available

Exposure to Opera Cloud

• Medical
• Vision
• Dental
• Life and disability insurance
• 401(k) plan