Office Manager

• Lead, supervise and develop a team of 8 office staff
• Manage workloads, set clear priorities, and address performance or training needs
• Oversee Installer Pro, our CRM to ensure accurate data input, reporting, and usage across the business
• Oversee day-to-day office functions including contracts administration, fleet paperwork, insurance renewals, scheduling support and stock oversight
• Ensure supplier orders, deliveries, and basic finance processes (POs, invoices) are handled correctly
• Maintain orderly systems for documentation and record-keeping across all operational areas
• Drive a culture of professional, prompt and detailed customer service, internally and externally
• Be rigorous about accuracy and presentation in client-facing documents and communications
• Take ownership of company and client KPIs, tracking and reporting clearly so we consistently meet or exceed targets
• Oversee the collation and organisation of all records needed to maintain our NSI Gold status, ISO certification and other industry standards

• Minimum 5 years' experience in an Office Manager role
• Demonstrable experience managing people, systems and operational processes
• Clear understanding of the importance of up-to-date, accurate records
• Confident using CRM systems (Installer Pro or similar) and standard MS Office tools
• Meticulous approach to detail, process, and customer service
• Able to prioritise, delegate and keep multiple work streams on track under pressure
• Professional communicator who can build positive working relationships
• Proactive mindset with a strong sense of responsibility for high standards

Experience in a technical, construction or security-related business