This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Service Lead’s principal role is to empower the Central Services team to provide their colleagues and clients with core on-site administration support to an exceptional standard. From the meet and greet of clients to the processing of outgoing post, while providing colleagues with a comfortable space to work each day. For our Service Leads, proactively demonstrating and living the firm values and behaviours are all key elements of their success in this role. This role involves working with the Central Services Manager to implement a service development plan for their site. We provide training for each of our Service Leads to become accountable for maintaining a high level of health and safety within our offices. All these elements make this role a great foundation to build a career in business support services.
Job Responsibility:
Gain a full understanding of coordinator tasks and responsibilities, supporting with their development as well as peaks in the service
Build mutual trust and respect, high motivation, personal accountability and team participation within the service
Ensuring all financial and budget processes and controls are managed and adhered to in line with firm policies and procedures
Participating in cross departmental and site projects
Promoting and participating in firm’s initiatives such as social events and Star Award recognition scheme
Compliance is required at all times upholding the firm standards
Ensuring equipment is properly utilised and maintained
Actively participating in all on site health and safety audits and assessments and oversee compliance as required
Contributing to management of supplier relationships (1st level of escalation)
Collecting and inputting daily/ monthly reporting information and ensuring all paperwork and tracking sheets are correctly recorded and completed
All other reasonable duties as assigned by the Central Services Manager or Head of division
Initiating and carrying out elements of the recruitment process. Inducting, training, and developing all Central Services staff
Working with the Central Services Manager to seek out opportunities to improve the service and find additional ways to support wider firm
Working with the Central Services Manager on maintaining and developing excellent relations including colleagues feedback plan and gathering regular feedback on performance
Provide Lawyers with the support they need to perform the task of providing legal services to clients and help them maximum the amount of time they are able to spend on fee earning tasks.
Managing Lawyer diaries, ensuring they are up to date and reminding lawyers of meetings etc on a daily basis.
Arranging meetings, booking conference rooms, refreshments, checking rooms prior to meetings etc and liaising with other attendees, both internal and external
Organising travel arrangements, booking and confirmation of reservations and dealing with related invoices.
Arranging all client meetings and dealing with any basic client queries.
Assisting lawyers in the billing and credit control process.
Liaise directly with clients on a monthly basis to ensure that bills reach them on time and be the interface between them and the Partner.
Providing any general admin support to the relevant fee earners.