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We are looking for an organized and detail-oriented Office Manager to support branch operations in Darien, Connecticut. This role plays an important part in maintaining efficient administrative processes, reinforcing compliance standards, and helping branch teams perform at a high level. The position also partners with leadership on staff development, audit coordination, and operational improvements across the banking office.
Job Responsibility
Support daily branch administration by helping maintain organized, efficient office operations across the banking location
Partner with branch leadership to deliver onboarding, coaching, and ongoing learning opportunities for employees
Review and help maintain policies and procedures so documentation remains current, accurate, and aligned with operational needs
Assist management with recruiting support, candidate coordination, and employee-related administrative matters, including performance and disciplinary documentation
Work closely with compliance leadership to put regulatory updates into practice and provide training to branch staff on new requirements
Coordinate preparation activities for internal branch reviews as well as regulatory examinations, including safety and soundness audits
Evaluate workflows and internal controls, identify gaps in quality or process effectiveness, and recommend practical improvements
Investigate transaction alerts and review sensitive account activity to identify potential concerns related to fraud, money laundering, or other financial crime risks
Support required regulatory reporting activities, including documentation associated with CTRs and SARs, while following all applicable banking standards and internal controls
Requirements
Experience in office management, branch administration, or administrative support within a banking or financial services environment
Strong communication skills with the ability to work effectively with branch staff, leadership, and compliance partners
Working knowledge of retail banking operations, policies, and customer account processes
Ability to handle confidential information with discretion and sound judgment
Familiarity with regulatory compliance requirements, audit support, and risk control practices in a banking setting
Strong organizational skills and attention to detail, with the ability to manage multiple priorities accurately
Proficiency in training coordination, documentation review, and general administrative assistance