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The Office Manager / Service Operations Lead is responsible for overseeing service operations and office administration. This role ensures smooth internal coordination and office management, while supporting logistics in a collaborative capacity. Reporting to the Director of Operations this person will perform any other related tasks as required.
Job Responsibility
Act as the main point of contact for customer coordination and support
Manage scheduling and follow-ups for service and office activities
Support invoicing and coordination with finance
Assist with organizing employee trainings, meetings, and team events
Support customer and visitor visits and meetings
Serve as an interface with the logistics team to ensure smooth communication
Support issue resolution related to shipments or inventory
Provide reporting and visibility on inventory and service-related metrics
Provide guidance, coaching, and feedback to direct reports (administration employees)
Conduct bi-annual performance reviews for direct reports
Approve time sheets and support internal tools (SuccessFactors, ADP)
Provide monthly metrics to Operations Manager on service, inventory visibility, and office operations
Support facility infrastructure planning and approvals
Act as site safety supervisor for health & safety compliance, audits, and training
Requirements
Bachelor’s Degree and/or 5 years of relevant experience
Strong business and service operations knowledge
Experience as an Office Manager
Bilingual in French and English (written and spoken)
English-speaking internal and external [clients/partners/employees] located outside Quebec on a [daily/regular] basis
Excellent communication, organizational, and time management skills
Ability to coordinate across multiple teams and functions
Detail oriented
Able to set objectives and support the teams when necessary
Help with expansion of a company
Proficient in Excel, Word, Outlook, PowerPoint
SAP knowledge preferred
Ability to make decisions and solve problems proactively
Nice to have
SAP knowledge preferred
What we offer
Monday-Friday 8:00AM-4:30PM or 8:30AM-5PM
Benefits (Medical, Dental)
Competitive Salary 65,000$-80,000$ (based on experience)