Office Manager Job at Robert Half (Springdale)

Job Description

We are looking for a dependable Office Manager to support daily administrative operations and customer account coordination for an on-site team. This Long-term Contract position is ideal for someone who can keep office activities running smoothly while serving as a key contact for customers, vendors, and internal staff. The role combines office oversight, communication support, and account follow-up to strengthen workflow efficiency and maintain a high level of service.

Job Responsibility

Oversee day-to-day office functions to ensure administrative activities are organized, timely, and aligned with business needs
Communicate with customers regarding account questions, payment reminders, and outstanding balances in a clear and courteous manner
Provide support for billing and receivables processes by tracking invoices, coordinating documentation, and assisting with payment follow-up
Answer incoming calls, manage scheduling needs, and relay service-related updates to customers and internal team members
Maintain accurate office records, organize files, and improve administrative procedures that support efficient operations
Coordinate with bookkeeping personnel, leadership, and field staff to reduce delays and keep information flowing effectively
Manage vendor-related administrative tasks, including supply orders and general office resource coordination
Assist with dispatching and service communication to help technicians stay informed and prepared
Identify practical ways to improve office workflow, customer responsiveness, and overall operational support

Requirements

Prior experience in office management, administrative coordination, or a similar business support role
Strong customer service and verbal and written communication skills
Experience assisting with accounts receivable, billing support, collections follow-up, or customer account management
Ability to manage multiple priorities in a fast-paced office or service environment
Proficiency with standard office administrative tasks, including phone coverage, scheduling, recordkeeping, and supply management
Familiarity with QuickBooks or other accounting software is preferred
Background in HVAC, construction, home services, or a related industry is a plus
Ability to work independently, stay organized, and address problems proactively

Nice to have

Familiarity with QuickBooks or other accounting software is preferred
Background in HVAC, construction, home services, or a related industry is a plus

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

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