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Associa is looking for an Office Manager to join our team in Draper, UT. The Office Manager is responsible for overseeing daily office operations and supervising administrative staff within the HOA management office. This role ensures efficient workflows, consistent homeowner communication, compliance with company and association policies, and high-quality customer service. The Office Manager serves as a central point of coordination between management, staff, vendors, and Board leadership.
Job Responsibility:
Oversee daily office operations to ensure efficiency, organization, and professionalism
Develop, implement, and maintain office procedures, workflows, and internal controls
Ensure timely response to homeowner inquiries and correspondence
Manage office schedules, coverage, and task prioritization
Maintain organized digital and physical records in accordance with company standards
Supervise, train, and support administrative and support staff
Assign tasks, monitor workloads, and ensure accountability
Provide guidance, coaching, and performance feedback to staff
Foster a collaborative, respectful, and service-oriented work environment
Act as a first point of escalation for staff questions or issues
Ensure professional and consistent communication with homeowners
Assist with preparation of Board materials, reports, and correspondence as needed
Support Community Managers with administrative needs and follow-up items
Assist with invoice processing, tracking, and follow-up
Coordinate with vendors for office-related services and supplies
Monitor office expenses and maintain budget awareness
Support accounting and management teams with documentation and reporting
Ensure adherence to company policies, HOA governing documents, and legal requirements
Monitor service standards and implement improvements as needed
Maintain confidentiality of sensitive homeowner, Board, and financial information
Requirements:
Minimum 3–5 years of office management or supervisory experience
Strong leadership, organizational, and communication skills
Proficiency in office software, databases, and HOA management systems
Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
Professional demeanor with strong customer service skills