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This position serves as a frontline operations role for Military Benefits and Certification Services and is responsible for delivering initial benefits guidance, triaging inquiries, and supporting day-to-day office workflows that help students access and use VA education benefits. The position also supports operational processes, maintains accurate information resources, and performs designated Chapter 31 support responsibilities in coordination with School Certifying Officials and office leadership.
Job Responsibility
This position serves as a frontline operations role for Military Benefits and Certification Services and is responsible for delivering initial benefits guidance, triaging inquiries, and supporting day-to-day office workflows that help students access and use VA education benefits
The position also supports operational processes, maintains accurate information resources, and performs designated Chapter 31 support responsibilities in coordination with School Certifying Officials and office leadership
Requirements
Working knowledge of client server systems (e.g. Banner, Kuali, and Enrollment Manager)
Working knowledge of effective customer service techniques and student-facing service delivery
Demonstrated excellent oral and written communication skills
Demonstrated interpersonal and organizational skills
Demonstrated problem resolution skills
Demonstrated ability to safeguard protected information and confidential records in a variety of formats
Demonstrated ability to prioritize and manage multiple operational and administrative tasks with a high degree of accuracy and strong attention to detail
Demonstrated ability to work with detailed and factual information from a variety of sources
Demonstrated ability to use PC-based software such as Microsoft Office products to manipulate data and create a variety of documents, reports, and presentations
Demonstrated ability to follow established procedures and communicate accurate information related to VA education benefits and student support processes
Considerable experience in an operations, administrative, student services, or customer service role
Considerable experience providing administrative, logistical, or program support in a higher education or related setting
Considerable experience handling detailed processes, reviewing records, or coordinating services with multiple stakeholders
Nice to have
Working knowledge of university programs, policies, and procedures to assist students in navigating and persisting through the academic process
Working knowledge of military and veteran culture, specifically as it pertains to understanding and effectively utilizing VA education benefits in higher education
Working knowledge of the administrative and operational processes associated with military and veterans educational service offices
Working knowledge of Chapter 31 or similar student support coordination processes
Considerable knowledge of the admission process, academic programs, and coursework offered at the university
Demonstrated ability to work collaboratively with personnel across a variety of departments