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As a global leader in the Pharmaceutical sector, this organisation is committed to operational excellence and superior service standards. With a focus on innovation and continuous improvement, they foster a professional environment that empowers their teams to achieve organisational goals. The company is currently seeking a dynamic and highly organised Office Manager to lead their support functions and drive a culture of excellence. The Office Manager plays a pivotal role in managing the daily operations of the Business Support team while overseeing comprehensive administrative tasks across the organisation. This individual is responsible for optimising workflows, managing complex customer escalations, and maintaining seamless office services. Additionally, this role provides critical support to the senior leadership team, ensuring that internal and external objectives are met with professionalism and discretion.
Job Responsibility:
Lead, coach, and motivate the Business Support team to achieve peak performance and meet key deliverable
Oversee daily operations, optimise workflows, and implement standard operating procedures (SOPs) to ensure consistency and efficiency
Develop and implement customer service strategies aligned with business goals, monitoring satisfaction and identifying trends for preventative solutions
Design filing systems, manage office supplies, and coordinate all company events, including venue selection and catering
Lead change initiatives and drive a culture of innovation by rolling out new processes and systems
Requirements:
3 to 5 years of experience in a senior customer service-related role is required
Proficiency in Microsoft Office (Word, Outlook, Excel, Access, and PowerPoint) is essential
Excellent verbal and written English communication skills are required
Proven decision-making and problem-solving skills with a strong detail-oriented approach
A positive, results-oriented attitude with the ability to influence and coach others effectively
What we offer:
Opportunities for professional development and advancement within a global organisation
Free parking onsite
Close to public transport
Competitive commission structure in addition to a base salary
A positive and collaborative work environment that values industry expertise and proactive results