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Office Manager

https://www.office-angels.com Logo

Office Angels

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Location:
United Kingdom , Tunbridge Wells

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

34000.00 - 39000.00 GBP / Year
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Job Description:

Are you an organised and dynamic professional looking to take ownership of a fast-paced, customer-focused environment? Our client is seeking a proactive individual who can manage issues head-on, provide clear performance updates to management, and take responsibility for overseeing all administrative, financial and customer-facing activities. This role plays a key part in ensuring the smooth operation of the site and the consistent delivery of a high-quality customer experience.

Job Responsibility:

  • Overall management of the site, including a small customer service team
  • Deliver outstanding customer service, ensuring every interaction leaves a lasting impression
  • Efficiently coordinate and manage the logistics of a collection and delivery service for a large fleet of courtesy cars
  • Liaise with the internal departments to determine completion times and delays, ensuring customer instructions are relayed accurately
  • Process payments and issue invoices promptly and accurately
  • Manage KPI's and deliver
  • Act as an escalation point for Customer Service Advisors, guiding them in resolving issues and ensuring customer satisfaction
  • Engage in daily production meetings, providing updates on the delivery and collection status of jobs
  • Take charge of invoicing processes, ensuring accuracy and compliance
  • Assist in managing customer complaints in line with company policies, striving to turn challenges into opportunities
  • Ensure strict adherence to all company policies, procedures, and service level agreements
  • Maintain knowledge and compliance with Health and Safety regulations to ensure a safe working environment

Requirements:

  • Proven experience in an office management role
  • Proven skills in managing a small team including performance reviews and 1-2-1s
  • Good geographical knowledge
  • Management of KPI's and delivery
  • Exceptional communication and interpersonal skills
  • Strong organisational abilities and attention to detail
  • A proactive approach to problem-solving and customer service
  • Ability to thrive in a fast-paced environment
  • Proficient in IT software and systems
What we offer:
  • Quarterly bonus
  • 25 days holiday + BH
  • Healthshare
  • Pension
  • Parking

Additional Information:

Job Posted:
January 30, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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