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To organise and supervise all of the administrative activities that facilitate the smooth running of the Depot. Responsible for the line management of the staff within the office including telesales, credit control, cash control and depot accounts.
Job Responsibility:
Checking answerphone messages and emails for the depot and answering any relevant queries
Managing filing systems
Developing and implementing new administrative systems
Recording office expenditures and managing the budget
Responsible for running monthly margin reports, gross margins on Cyberquery, gross margins on Trinity, retro credit report, ullage write-offs, add-backs, and aged debt report
Responsible for crediting retro within the depot, running 5 weekly and printing monthly/weekly margin reports
To clear any outstanding and pending issues
Responsible for customer services within the depot
Responding to customer enquiries and complaints
Organising the office layout and maintaining supplies of stationery and equipment
Maintaining the condition of the office and arranging for necessary repairs
Overseeing the recruitment of new staff, including interviews, training and inductions
Responsible for delegating all administration duties to the relevant office staff
Ensuring adequate staff levels to cover for absences and peaks in workload
Delegating work to staff and managing their workload and output
Promoting staff development, training and disciplinary matters
Administration of holiday requests and absence monitoring
Requirements:
Excellent customer service skills
Use of Microsoft Excel for spreadsheets and records
Full use of the ‘Trinity’ system, quote system and Cyberquery
Good teamwork skills, with office staff as well as drivers and warehousing staff