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Due to continued growth, we are looking to appoint an experienced Office Manager to support the smooth day-to-day running of our office, training suite and internal systems.
Job Responsibility:
Act as the first point of contact for visitors, associates and incoming calls
Manage the day-to-day running of the office, including facilities and supplies
Coordinate training courses, including bookings, materials, room setup and refreshments
Maintain CRM (Active Campaign) and operational systems (Halo), tracking leads and client activity
Set up new clients on internal systems and support onboarding processes
Manage timesheets and support accurate client billing and invoicing
Process invoices, reconcile payments and liaise on outstanding accounts
Provide diary management and PA support to the Managing Director where required
Support internal HR administration including onboarding, offboarding and HR system updates
Coordinate company events, meetings and team activities
Assist with compliance, accreditations, insurance and health & safety administration
Produce reports and KPIs for the Managing Director
Liaise with suppliers, contractors and service providers
Requirements:
Minimum of 3 years’ experience in an administrative or office support role
Excellent organisational skills with the ability to manage multiple priorities
Strong customer service mindset and professional communication skills
Proactive, self-motivated and able to work independently
High attention to detail and accuracy
Confident using Microsoft Office (Word, Excel, PowerPoint, Outlook)
Friendly, approachable and a strong team player
Nice to have:
Experience within a service-based or HR environment
Exposure to bookkeeping or finance systems (e.g. Xero, AAT Level 2)
What we offer:
25 days annual leave plus bank holidays and Christmas shutdown (pro-rated)
Private medical insurance (after probation)
Life assurance (4x salary)
Standard Life pension scheme with 5% employer contribution