Office Manager

• Manage day‑to‑day office operations including scheduling, phone/email enquiries and internal admin workflows
• Maintain client and job records, ensuring data accuracy and prompt follow‑up on quotes and bookings
• Coordinate invoices, payments and basic bookkeeping tasks, liaising with external accountants as needed
• Support the allocation and scheduling of removal/packing/storage teams, ensuring optimal resource use
• Monitor office supplies, equipment and maintenance requirements, initiating procurement or repairs as needed
• Implement and uphold customer service standards, responding to incoming complaints or escalations and tracking resolutions
• Assist marketing and social‑media efforts by coordinating content, monitoring reviews and liaising with the broader team
• Prepare regular management reports (e.g., performance metrics, job completion rates, client satisfaction) to support strategic decisions
• Ensuring compliance with workplace health, safety standards, and relevant legislation, policies, and procedures
• Overseeing staffing activities such as hiring, employee growth, training, and daily team management

• Relevant qualification and/or equivalent work experience
• Minimum 1 year experience in a similar position
• Strong interpersonal and organisational skills, able to manage multiple tasks and deadlines
• Excellent written and verbal communication skills, with a customer‑service focus
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and familiarity with basic accounting or job‑management software
• Demonstrated ability to proactively identify issues and implement improvements

superannuation