Office Manager

• Act as the main point of contact for customer coordination and support
• Manage scheduling and follow-ups for service and office activities
• Maintain CRM and customer master data
• Support invoicing and coordination with finance
• Assist with organizing employee trainings, meetings, and team events
• Support customer and visitor visits and meetings
• Serve as an interface with the logistics team to ensure smooth communication
• Support issue resolution related to shipments or inventory
• Provide reporting and visibility on inventory and service-related metrics
• Provide guidance, coaching, and feedback to direct reports (administration employees)
• Conduct bi-annual performance reviews for direct reports
• Approve time sheets and support internal tools (SuccessFactors, ADP)
• Provide monthly metrics to Operations Manager on service, inventory visibility, and office operations
• Support facility infrastructure planning and approvals
• Act as site safety supervisor for health & safety compliance, audits, and training

• Bachelor’s Degree and/or 5 years of relevant experience
• Strong business and service operations knowledge
• Experience as an Office Manager
• Bilingual in French and English (written and spoken)
• English-speaking internal and external [clients/partners/employees] located outside Quebec on a [daily/regular] basis
• Excellent communication, organizational, and time management skills
• Ability to coordinate across multiple teams and functions
• Detail oriented
• Able to set objectives and support the teams when necessary
• Help with expansion of a company
• Proficient in Excel, Word, Outlook, PowerPoint
• SAP knowledge preferred
• Ability to make decisions and solve problems proactively

SAP knowledge preferred

• Monday-Friday 8:00AM-4:30PM or 8:30AM-5PM
• Benefits (Medical, Dental)
• Performance Bonus
• 2-3 weeks vacation (based on experience)
• Work for a leader in the industry
• Work for a growing organization