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Office Manager

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Office Angels

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Location:
United Kingdom , Orpington, Kent

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

35000.00 GBP / Year
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Job Description:

Join our client's team as an Office Manager. In this key role, you will oversee the day-to-day operations of our vibrant office, ensuring that everything runs smoothly while maintaining a high standard of service for our customers and insurance partners. Your leadership will be vital in supporting the office team and optimising performance across various tasks.

Job Responsibility:

  • Lead the office team and ensure tasks are completed efficiently
  • Monitor workloads and performance to keep everything on track
  • Conduct monthly reviews and oversee training plans for new team members
  • Identify training needs and enhance training materials
  • Provide desk support during busy periods
  • Prepare and submit the Weekly Monday Report to management
  • Provide performance figures to the team weekly
  • Monitor and report on team KPIs
  • Produce monthly reports on hire car usage and insurance claims data
  • Maintain team statistics via Asana
  • Ensure effective management of the insurance team's scheduled work
  • Conduct monthly audits to maintain high standards
  • Authorise and log staff overtime and holidays while ensuring team cover
  • Assist with scheduling, including Saturday and Christmas rotas
  • Handle and resolve customer complaints, ensuring they are logged appropriately
  • Liaise with technicians and managers to address operational issues
  • Manage Trustpilot reviews, including handling feedback
  • Keep the office organised, including reception areas and meeting rooms
  • Manage hire car diary bookings and courier shipments (FedEx)
  • Maintain the internal phone directory and order office supplies
  • Liaise with cleaning staff to ensure a pleasant office environment

Requirements:

  • Previous experience supervising or managing a team is desirable
  • Strong organisational and multitasking skills
  • Proficient in Microsoft Excel and general computer systems
  • Excellent communication and problem-solving abilities
  • Proactive and detail-focused approach to work
What we offer:
  • Be part of a supportive and dynamic team
  • Opportunity to grow and develop your skills
  • Competitive salary and benefits package

Additional Information:

Job Posted:
March 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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