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This is a highly varied and central role within the business, providing operational, administrative, and coordination support across multiple functions, including Commercial, Marketing, and Leadership. You'll be responsible for ensuring the smooth running of daily operations, managing data and trackers, handling enquiries, and supporting key business processes.
Job Responsibility
Manage and maintain business trackers and logs (primarily in Excel)
Coordinate workflows and ensure tasks are followed through to completion
Support supplier onboarding and internal processes
Arrange deliveries, couriers, and stock coordination (including third-party sites)
Provide administrative support to the Commercial team
Organise meetings, including diary management for senior leadership (including the CEO)
Support travel bookings and logistics
Assist with marketing materials, product samples, and campaigns
Prepare presentations and documents for meetings
Maintain accurate data across systems (Excel, SharePoint, CRM tools)
Produce trackers, reports, and logs to ensure visibility of activity
Use AI tools (e.g. Copilot) to generate reports and improve efficiency
Manage mail merge campaigns and data lists
Manage shared mailboxes and respond to enquiries from customers and patients
Handle incoming leads and route appropriately
Liaise confidently with internal teams, suppliers, and senior stakeholders
Support documentation, SOPs, and work instructions
Assist with compliance tracking (training provided)
Support contracts, CDAs, and pricing documentation for hospitals
Requirements
Highly organised with strong attention to detail
Confident working in a fast-paced, varied role
Strong communication skills and comfortable speaking with stakeholders at all levels
Proactive, able to take ownership and think independently
Good working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, SharePoint)
Comfortable working with data, trackers, and reporting
Nice to have
Experience in a regulated or compliance-driven environment