This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for an experienced, relationship-focused individual to lead a premium client experience in Cleveland, Ohio. This position blends front-of-office coordination, event support, and prospect engagement to ensure every interaction reflects exceptional service and discretion. The ideal candidate is highly organized, confident in a client-facing setting, and motivated to strengthen the overall experience for both visitors and prospective clients. This opportunity offers the ability to work from home on Fridays once trained.
Job Responsibility
Welcome clients and prospective clients with care, guide them through the office experience, and create a strong first impression from arrival through departure
Oversee the daily flow of the office by preparing meeting spaces, coordinating schedules, and helping client appointments run smoothly and efficiently
Support conversations with prospective clients by maintaining responsive communication, organizing follow-up details, and reinforcing a high-touch service model
Plan and coordinate client and prospect events throughout the year, including onsite hosting, guest support, and event-day execution
Identify opportunities to enhance the client journey and recommend thoughtful improvements that elevate service quality and consistency
Assist with calendar coordination for leadership to help align meetings, events, and office priorities effectively
Maintain strict confidentiality when handling sensitive client information and internal business matters
Build trusted relationships with visitors, prospects, and internal team members while contributing to a welcoming and organized office culture
Requirements
Demonstrated success in a client-facing, service-driven position requiring professionalism and sound judgment
Strong relationship-building skills with the ability to interact confidently with high-net-worth or executive-level individuals
Excellent organizational abilities and attention to detail in a role that involves scheduling, meeting coordination, and office support
Experience supporting events, hospitality functions, or client engagement activities with a high standard of execution
Ability to manage confidential information with discretion and integrity
Comfortable working independently at the front of the office while balancing multiple priorities in a fast-paced environment
Flexibility to support occasional evening events as part of the annual event schedule
Must be legally authorized to work in the United States