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Robert Half Logo Robert Half · Office Administration

Office Manager/Director of First Impressions

United States, Cleveland · Job Posted May 05, 2026
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Job Description

We are looking for an experienced, relationship-focused individual to lead a premium client experience in Cleveland, Ohio. This position blends front-of-office coordination, event support, and prospect engagement to ensure every interaction reflects exceptional service and discretion. The ideal candidate is highly organized, confident in a client-facing setting, and motivated to strengthen the overall experience for both visitors and prospective clients. This opportunity offers the ability to work from home on Fridays once trained.

Job Responsibility

  • Welcome clients and prospective clients with care, guide them through the office experience, and create a strong first impression from arrival through departure
  • Oversee the daily flow of the office by preparing meeting spaces, coordinating schedules, and helping client appointments run smoothly and efficiently
  • Support conversations with prospective clients by maintaining responsive communication, organizing follow-up details, and reinforcing a high-touch service model
  • Plan and coordinate client and prospect events throughout the year, including onsite hosting, guest support, and event-day execution
  • Identify opportunities to enhance the client journey and recommend thoughtful improvements that elevate service quality and consistency
  • Assist with calendar coordination for leadership to help align meetings, events, and office priorities effectively
  • Maintain strict confidentiality when handling sensitive client information and internal business matters
  • Build trusted relationships with visitors, prospects, and internal team members while contributing to a welcoming and organized office culture

Requirements

  • Demonstrated success in a client-facing, service-driven position requiring professionalism and sound judgment
  • Strong relationship-building skills with the ability to interact confidently with high-net-worth or executive-level individuals
  • Excellent organizational abilities and attention to detail in a role that involves scheduling, meeting coordination, and office support
  • Experience supporting events, hospitality functions, or client engagement activities with a high standard of execution
  • Ability to manage confidential information with discretion and integrity
  • Comfortable working independently at the front of the office while balancing multiple priorities in a fast-paced environment
  • Flexibility to support occasional evening events as part of the annual event schedule

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
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