Office Manager (Bilingual Mandarin) Job at Robert Half (San Diego)

Bilingual Mandarin or Cantonese Administrative Assistant

We are looking for a detail-oriented Bilingual Mandarin or Cantonese Administrat...

Location

United States , Boston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in both written and spoken Chinese and English
Strong communication skills, both verbal and written
Demonstrated experience in handling inbound and outbound calls
Familiarity with customer service practices and principles
Proficiency in using Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
Ability to manage schedules and appointments efficiently
Attention to detail and accuracy in data entry
Previous administrative support experience in an environment requiring attention to detail

Job Responsibility

Handle inbound and outbound calls with professionalism and efficiency
Deliver excellent customer service by addressing inquiries and resolving issues promptly
Perform accurate data entry to maintain up-to-date records and documentation
Coordinate email correspondence to ensure timely communication with clients and team members
Manage scheduling and appointment bookings to optimize workflow
Utilize Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook, to complete administrative tasks
Assist in organizing and maintaining files for easy access and retrieval
Collaborate with team members to support various projects and initiatives
Ensure effective communication across languages to bridge gaps between English and Chinese speakers

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Executive Assistant - Bilingual in Mandarin

We are looking for a dedicated and detail-oriented Executive Assistant who is fl...

Location

United States , Cupertino, California

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of experience as an Executive Assistant, preferably within multinational or publicly-listed companies
Fluency in Mandarin and English, with exceptional verbal and written communication skills in both languages
Proven ability to collaborate effectively across diverse cultures and time zones, demonstrating a global mindset
Advanced proficiency in Microsoft Office Suite, Google Suite, and scheduling tools
Strong organizational skills and the ability to manage multiple priorities with attention to detail
Demonstrated ability to maintain strict confidentiality and handle sensitive information responsibly
Initiative-driven with a proactive approach to problem-solving and process improvement
Experience managing complex travel arrangements and executive calendars

Job Responsibility

Coordinate and manage the Chairman's calendar, ensuring seamless scheduling of meetings and appointments across multiple time zones
Arrange and oversee complex global travel plans, including booking flights, accommodations, and transportation
Act as a liaison and translator for communication between English and Mandarin-speaking teams, ensuring clarity and efficiency
Organize executive meetings, prepare detailed agendas, briefing materials, and follow up on action items to ensure timely completion
Support strategic initiatives by monitoring deadlines and deliverables, contributing to project management tasks
Draft, review, and edit reports, presentations, and executive summaries with accuracy and attention to detail
Handle sensitive business and financial information with the utmost discretion and confidentiality
Build and maintain relationships with vendors, travel agencies, and other service providers to support operational needs
Anticipate and address potential challenges, providing proactive solutions to streamline processes in a fast-paced environment

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Bilingual Chinese/mandarin Administrative Assistant

The Bilingual Chinese/Mandarin Administrative Assistant provides administrative ...

Location

United States , Oakland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
associate’s degree preferred
Prior administrative assistant, office support, receptionist, or related experience preferred
Fluency in Mandarin Chinese and English, including verbal and written communication
Strong organizational and multitasking skills
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint
Excellent written and verbal communication skills
Strong attention to detail and customer service skills
Ability to work independently and as part of a team

Job Responsibility

Provide administrative support to managers, departments, or office leadership
Answer phones, respond to emails, and assist visitors in both English and Mandarin
Schedule appointments, meetings, and maintain calendars
Prepare, edit, and distribute correspondence, reports, and other documents
Organize and maintain files, records, and office documentation
Perform data entry, filing, scanning, and general clerical duties
Coordinate office supplies, mail, and routine office operations
Communicate with clients, vendors, and internal teams in both English and Mandarin
Assist with meeting preparation, travel arrangements, and event coordination as needed
Support special projects and other administrative tasks as assigned

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Field Service Agent

The Field Service Agent acts as an in-person liaison between Healthfirst and its...

Location

United States , Brooklyn

Salary:

Not provided

Healthfirst

Expiration Date

Until further notice

Requirements

High School Diploma or GED equivalent from an accredited institution
Experience in a customer service environment
Experience handling escalated issues, complex situations, and interactions requiring conflict resolution, active listening skills, and empathy
Experience working in a fast-paced environment that requires handling multiple priorities simultaneously
Willing to accommodate flexible business needs (Ex: nights, weekends, holidays, alternate locations, and/or overtime with limited notice)
Work experience with Microsoft Office Suite applications including Excel, Word, and Outlook
Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills

Job Responsibility

Provide high-quality customer service to providers and members across all LOBs with a variety of questions and issues on topics such as eligibility, benefits, claims process, escalations, and products
Manage face-to-face encounters by interacting with customers to provide information in response to inquiries about products and services, improve overall member experience, and reduce waiting time to expedite traffic flow
Identify and de-escalate situations where member/provider is dissatisfied and provide a satisfactory resolution
Build sustainable relationships of trust through open and interactive communication with internal and external customers
Provide ad-hoc assistance to cross functional teams working on campaigns and case reviews to ensure standards are met
Partner with other Healthfirst member-facing departments by participating in community events to engage and educate existing/prospective members
Comply with HIPAA requirements and maintain Protected Health Information (PHI) confidentiality of member, provider, medical and departmental information
adhere to local, state, federal and Healthfirst specific compliance and regulatory guidelines
Assist periodically with weekend responsibilities at Healthfirst Community Offices (CO) or other events
Initiate investigations, partner with other assigned parties to participate in root cause analysis, communicate complex information, take proactive and/or corrective measures and/or recommend solutions and methods for process improvement and follow-up on outstanding customer inquiries and complaints within defined timeframes

What we offer

medical, dental and vision coverage
incentive and recognition programs
life insurance
401k contributions

Bilingual Sales & Operations Specialist

A growing, globally connected organization is seeking a highly organized and det...

Location

United States , Madison

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluent in Mandarin and English (required), with the ability to speak, read, and write in both languages
1–3+ years of experience in sales support, customer service, or operations
Highly organized with strong attention to detail and follow-through
Experience with order processing, logistics, or B2B environments is a plus
Proficient in Microsoft Office
ERP or CRM experience preferred
Strong communication and multitasking abilities

Job Responsibility

Serve as a primary point of contact for customers, handling inquiries, order updates, and follow-ups
Support sales activities including preparing quotes, entering orders, and tracking through completion
Build and maintain strong relationships with clients, distributors, and partners
Oversee order processing from entry through delivery
Coordinate shipments and monitor timelines to ensure on-time fulfillment
Troubleshoot order discrepancies and proactively resolve issues
Communicate with domestic and international suppliers regarding orders, inventory, and delivery schedules
Track purchase orders and support inventory management efforts
Assist with shipping documentation and logistics coordination
Partner with cross-functional teams to maintain workflow efficiency

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Fulltime

Specialist, Contact Center, Scheduler-2

The Contact Center team is seeking an Associate Specialist fluent in Mandarin to...

Location

Philippines , Makati City

Salary:

Not provided

Mastercard

Expiration Date

September 01, 2026

Requirements

College Degree preferable in Business Administration/ Communication (typically requires a minimum of 3-5 years’ experience in financial services industry and/or Customer Service environment)
Advanced experience in customer support
Success at multi-tasking, prioritizing multiple projects concurrently, and managing as well as documenting processes for small parts of projects
Ability to own and manage a small-level business projects from end-to-end
Effective oral, written, and non-verbal communications with stakeholders within company
Experience leading investigation and resolution efforts to address advanced consumer product/service issues or inquiries
Knowledge of consumer service standards, processes and tools
Advanced level of office tools
Intermediate Excel skills
Bilingual – Advanced Mandarin & English skills

Job Responsibility

Manages day-to-day operations of the Cross Border Services Operations within the Contact Centre
Provides service and support for Mastercard products and services directly to customers
Engages via telephone, email, or other developing channels like chat or through other social media platforms
Acts as the voice of the customer by sharing reoccurring issues and opportunities for service improvement
Contributes to development of process improvement efforts and initiatives
Performs trends analysis, planning, forecasting, and monitoring
Investigates and resolves consumer product/service issues, concerns and requests
Troubleshoots complex or unusual consumer product/service inquiries and escalate issues
Supports investigation and resolution of customer product/service inquiries, issues, concerns and requests
Follows established policies and procedures to review customer issues and inquiries

Fulltime

Specialist, Contact Center, Scheduler-1

Location

Philippines , Makati City

Salary:

Not provided

Mastercard

Expiration Date

September 30, 2026

Requirements

College Degree preferable in Business Administration/ Communication
Typically requires a minimum of 3-5 years’ experience in financial services industry and/or Customer Service environment
Demonstrates advanced experience in customer support
Demonstrated success at multi-tasking, prioritizing multiple projects concurrently, and managing as well as documenting processes for small parts of projects
Demonstrated ability to own and manage a small-level business projects from end-to-end
Exhibits effective oral, written, and non-verbal communications with stakeholders within company and delivers high quality work
Have experience leading investigation and resolution efforts to address advanced consumer product/service issues or inquiries
Demonstrated knowledge of consumer service standards, processes and tools
Advanced level of office tools
Intermediate Excel skills

Job Responsibility

Under general supervision, supports investigation and resolution of customer product/service inquiries, issues, concerns and requests
Follows established policies and procedures to review customer issues and inquiries and identify trends of product/service issues
Collaborate with other team members to support projects/initiatives related to customer support delivery
Provides support for Mastercard products and services directly to customers and ensures service standards and SLAs are met

Fulltime

Field Service Agent

The Field Service Agent acts as an in-person liaison between Healthfirst and its...

Location

USA , New York City

Salary:

42200.00 - 65960.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

High School Diploma or GED equivalent from an accredited institution
Experience in a customer service environment
Experience handling escalated issues, complex situations, and interactions requiring conflict resolution, active listening skills, and empathy
Experience working in a fast-paced environment that requires handling multiple priorities simultaneously
Willing to accommodate flexible business needs (Ex: nights, weekends, holidays, alternate locations, and/or overtime with limited notice)
Work experience with Microsoft Office Suite applications including Excel, Word, and Outlook
Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills

Job Responsibility

Provide high-quality customer service to providers and members across all LOBs with a variety of questions and issues on topics such as eligibility, benefits, claims process, escalations, and products
Manage face-to-face encounters by interacting with customers to provide information in response to inquiries about products and services, improve overall member experience, and reduce waiting time to expedite traffic flow
Identify and de-escalate situations where member/provider is dissatisfied and provide a satisfactory resolution
Build sustainable relationships of trust through open and interactive communication with internal and external customers
Provide ad-hoc assistance to cross functional teams working on campaigns and case reviews to ensure standards are met
Partner with other Healthfirst member-facing departments by participating in community events to engage and educate existing/prospective members
Comply with HIPAA requirements and maintain Protected Health Information (PHI) confidentiality of member, provider, medical and departmental information
adhere to local, state, federal and Healthfirst specific compliance and regulatory guidelines
Assist periodically with weekend responsibilities at Healthfirst Community Offices (CO) or other events
Initiate investigations, partner with other assigned parties to participate in root cause analysis, communicate complex information, take proactive and/or corrective measures and/or recommend solutions and methods for process improvement and follow-up on outstanding customer inquiries and complaints within defined timeframes

What we offer

medical, dental and vision coverage
incentive and recognition programs
life insurance
401k contributions

Fulltime

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Office Manager (Bilingual Mandarin)

Job Description

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