This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Our Office IT team provide various levels of governance and service but primarily they have the accountability for ensuring the tools provided to internal and external system users are fit for purpose, delivered within their Service Level Agreements and over the top demand delivery meets the customer requirement.
Job Responsibility:
Provide high quality and professional support service to internal and external system users with any Office IT related questions/queries & support
Provide second line support via ticket system
Support new joiners with initial laptop set up
Manage recovery of all returned devices and ensure accurate asset records are kept
Perform hardware recycling activities and also build/distribute devices
Requirements:
Previous experience in Microsoft operating systems
Knowledge in laptop/desktop hardware maintenance (preferably Lenovo or Dell)
Great customer service skills
Previous experience of working in an IT support function
Ability to communicate with a range of internal stakeholders via different means of communications such as face to face or email support