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Responsible for providing varied secretarial and office administrative assistance to a manager and staff; may provide lead direction to office support staff.
Job Responsibility:
Receives and screens visitors personally and on the telephone, providing information which may require the interpretation of policies and procedures
takes messages or refers the caller to the proper person
Researches and compiles a variety of informational materials from sources both inside and outside the office
summarizes such information as directed
Opens and sorts mail and attaches pertinent backup materials
processes outgoing mail as required
Inputs and retrieves data or prepares reports
Attends to a variety of office administrative details, such as travel, meeting and conference arrangements, monthly inventory equipment purchases and repair and personnel document preparation
May attend meetings and prepare minutes as required
initiates specified correspondence independently for signature by appropriate management, supervisory or professional staff
reviews finished materials for completeness, accuracy, format, compliance with policies and procedures, and appropriate English usage
Organizes and maintains various office files
purges files as required
Follows up on projects, transmits information, and keeps informed of activities
Schedules and arranges for meetings
organizes own work, sets priorities and meets critical deadlines
Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team
Demonstrates courteous and cooperative behavior when interacting with public and staff
acts in a manner that promotes a harmonious and effective workplace environment
Requirements:
High School Diploma/GED but preferred degree in administration or related field
Must possess 2+ years of clerical/administrative experience, or an equivalent combination of education, training and experience
Excellent communication skills with fluency in English required
Must be proficient in Inventory Management Systems and Microsoft Office
Must have a valid driver’s license
Knowledge of policies and procedures of the department
Knowledge of use of specified computer applications involving Delphi, SMS, word processing, data entry and/or standard report generation
Knowledge of use of specified computer applications involving the design and management of databases or spreadsheet files and the development of special report formats
Knowledge of business arithmetic
Knowledge of office administrative practices and procedures
Knowledge of business letter writing and the standard format for typed materials
Knowledge of record keeping principles and practices
Knowledge of correct business English, including spelling, grammar and punctuation
Knowledge of techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone
Skill in performing office support duties
Skill in reading and explaining rules, policies and procedures
Skill in resolving varied office administrative problems
Skill in organizing, maintaining and researching office files
Skill in composing and merging correspondence independently or from brief instructions
Skill in compiling and summarizing information and preparing periodic or special reports
Skill in using initiative and independent judgment within established procedural guidelines
Skill in organizing own work, setting priorities and meeting critical deadlines
Skill in contributing effectively to the accomplishment of team or work unit goals, objectives and activities
Skill in establishing and maintaining effective working relationships with those contacted in the course of the work
Must be able to work in a fast paced, deadline driven environment
Mobility to work in an office setting, use standard office equipment
Stamina to sit for extended periods of time
Strength to lift and carry up to 20 pounds
Vision to read printed materials and computer screens with dexterity to utilize computer equipment
Hearing and clear speech to communicate in person or over the telephone
Flexible schedule: days and times may vary based on need