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Office Coordinators handle the routine office work and administrative responsibilities of the community. They are also responsible for assisting with planning and coordinating community events and activities.
Job Responsibility:
Greets and establishes rapport with guests, current and prospective residents
Fields community comments, suggestions and complaints to the Community Manager
Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals
Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi
Completes and reconciles community reports in accordance with monthly calendar
Performs general administrative functions such as answering phones, typing, copying, faxing, and filing
Reviews and codes invoices and statements for Community Manager approval
Schedules clubhouse rentals and processes rental fees
Ensures office supplies are sufficiently stocked and prepares supply orders as needed
Makes collection calls for site rental payments as directed by the Community Manager
Processes resident move-ins and move-outs
Assists with planning and coordinating resident relations events and activities within the community
Assists with the preparation of marketing materials
Refers all sales prospects to the Community Manager and enters prospect information into Yardi
Assists prospective residents by checking the status of Sun Homes inventory
Forwards Sun Homes customer service requests to the Community Manager
Completes new move-in incentive requests for non-Sun Homes deals
Coordinates with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants
Maintains the petty cash fund
Prepares bank deposit slips and deposit funds as required
Other duties as assigned
Requirements:
High School Diploma or GED (Required)
2 years in administrative experience (Required)
6 months in previous experience using NetSuite (Preferred)
6 months in property management office experience (Preferred)
Excellent written and verbal communication skills
Strong customer service skills
Excellent problem solving skills
Intermediate computer proficiency
Professional appearance
Must have a valid driver's license
Nice to have:
6 months in previous experience using NetSuite
6 months in property management office experience
What we offer:
401(k) Plan with employer matching contribution
Employee Assistance Program
Identity Theft Insurance
Team Member Perks & Discounts program
Site Rent Discounts for team members who live in our communities
Paid sick leave
Various paid holidays, bereavement time and pay for jury duty