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Office Coordinators handle the routine office work and administrative responsibilities of the community. They are also responsible for assisting with planning and coordinating community events and activities.
Job Responsibility:
Greets and establishes rapport with guests, current and prospective residents
Fields community comments, suggestions and complaints to the Community Manager
Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals
Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi
records in the proper accounts and issues receipts
Completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports
Maintains records and files in accordance with the Operations Manual
Performs general administrative functions such as answering phones, typing, copying, faxing, and filing
Reviews and codes invoices and statements for Community Manager approval
Schedules clubhouse rentals and processes rental fees
Ensures office supplies are sufficiently stocked and prepares supply orders as needed
Makes collection calls for site rental payments as directed by the Community Manager
Submits bad debt files to collections
Processes resident move-ins and move-outs in accordance with the Operations Manual
Assists with planning and coordinating resident relations events and activities within the community
Assists with the preparation of marketing materials, including brochures and flyers that pertain to homes for sale (new, pre-owned and brokered homes), community events, and other community-related information as directed by the Community Manager
Refers all sales prospects to the Community Manager and enters prospect information into Yardi in a timely manner
Assists prospective residents by checking the status of Sun Homes inventory
Reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the Community Manager
Forwards Sun Homes customer service requests to the Community Manager in a timely fashion
Completes new move-in incentive requests for non-Sun Homes deals
Coordinates with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants
tracks all approvals and denials
Maintains the petty cash fund, ensuring to record expenditures in the proper accounts
Prepares bank deposit slips and deposit funds as required
makes daily bank runs as needed
Other duties as assigned
Requirements:
High School Diploma or GED (Required)
2 years in administrative experience (Required)
6 months in previous experience using NetSuite (Preferred)
6 months in property management office experience (Preferred)
Excellent written and verbal communication skills
Strong customer service skills
Excellent problem solving skills
Intermediate computer proficiency
Professional appearance
Must have a valid driver's license
Nice to have:
6 months in previous experience using NetSuite
6 months in property management office experience
What we offer:
401(k) Plan with employer matching contribution
Employee Assistance Program
Identity Theft Insurance
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Site Rent Discounts for team members who live in our communities
Paid sick leave
Various paid holidays, bereavement time and pay for jury duty
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