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We’re seeking an organized and proactive Office Coordinator to support daily operations in a busy plumbing and HVAC office. This position combines administrative support with dispatching technicians and managing invoicing processes. The right candidate will be detail-oriented, comfortable with multitasking, and committed to providing excellent customer service in a fast-paced environment.
Job Responsibility:
Coordinate office operations, including phone and email correspondence, greeting clients, and maintaining records
Dispatch plumbing/HVAC technicians for service calls, ensuring efficient scheduling
Prepare, review, and send invoices
follow up on outstanding payments
Assist with data entry and maintain accurate job logs and client information
Respond to customer inquiries about appointments, service status, and billing
Support inventory tracking for parts and supplies
Collaborate with management to streamline office workflows
Requirements:
Previous experience in office administration, dispatching, or invoicing (experience in the trades or service industry is a plus)
Strong organizational and multitasking skills
Excellent communication and customer service abilities
Proficiency in Microsoft Office and scheduling/invoicing software (industry-specific experience a plus)
High attention to detail, reliability, and ability to work independently